Returns and complaints


The customer has the right to withdraw from the contract of sale of products purchased in the Sunetmoi store within 14 days of their receipt, on the terms described in the Act of 30/05/2014. on consumer rights (Journal of Laws of 2014 No. 827)

To proceed with the return procedure:

  • keep the deadline of 14 calendar days from receiving the package
  • Complete the return form and attach it to the returned order.
  • Returned item:

- must not bear traces of use (perfume smell, makeup marks, etc.)

- cannot be worn,

  • must have tags
  • each returned product should be properly packed and secured.

    The buyer bears the cost of returning the goods. We do not collect parcels sent to us by cash on delivery and to a parcel locker.
    Goods that do not meet all of the above conditions will be returned at the expense of the customer and will be the basis for not considering the return.

In the event of withdrawal from the sales contract, the product should be sent to the following address: Sunetmoi ul.Wysokie 98a 22-400 Zamość along with a completed return form and order confirmation attached in paper form to each order.

Transaction refunds are processed within 14 days of receipt of the refund.


The exchange of goods consists in placing a new, independent order and in returning non-matching goods. However, we suggest that you place a new order when you decide to replace it and then return the previously purchased product, as we are not able to guarantee the availability of a suitable product in our warehouse.